Elite Business Machines Private Ltd., is North India’s largest and fastest growing service provider of Integrated Lifecycle Management (ILM) for Technology Products. We have PAN India reach through offices in all major cities like Delhi, Mumbai, Noida, Jammu, Gwalior, Dehradun , Lucknow , Kanpur, M.P, Chandigarh, Himachal Pradesh etc. With efforts of an ever growing team and highly trained professionals and engineers with state of art technology infrastructure, we provide quality services meeting the evolving needs of clients.
EBM’s focus is to reduce the total-cost-of-service, decrease resolution time and therefore minimize end-user disruption, enhance customer service experience and Increase productivity through its Lifecycle Management Services.
Our vast experience in support and focus on customer satisfaction has established a strong, consistent reputation for delivering services of highest quality.
We see our people as our true competitive advantage. EBM attracts the best technical professionals with an environment that encourages initiative and creativity in our employees
EBM’s commitment to each of its customer ensures their system is in safe hands of documented process. Each area and function has defined owners and critical points of failures are identified in advance. The policies and systems are built around the customer only. Each individual contributes to the process but the system is independent of individuals.
Elite Business Machines Pvt. Ltd. in its endeavor to provide the best support experience, places extreme importance to training of the new members and continuous training and up gradation of the existing employees. The in-house training center equipped with multimedia training tools is used to impart training on following soft topics apart from hardcore technical trainings
We understand that the integration of all post-sales activities are critical to any support operation and has created a web tool to ensure that the correct information is available. Customers can themselves log calls, check status and print reports in real time.
Our close partnership with industry leaders allows us to provide support for entire range of IT, Telecom, Electronic security, Networking and Consumer products. EBM also has formed strategic alliances with key vendors. We continuously improve our systems and process to keep abreast of latest trends in market.
Our vast experience in support and focus on customer satisfaction has established a strong, consistent reputation for delivering services of highest quality. Our passion for customer satisfaction has won us various awards consistently year after year. Our regular customer surveys are aimed to obtain feedback to help us in understanding customer needs.
We see our people as our true competitive advantage. EBM attracts the best technical professionals with an environment that encourages initiative and creativity in our employees. This in turn translates into their delivering services that are of the highest possible quality and value to our customers. Our low attrition rate ensures we retain best talent within organization and deliver on the top, always.
